Frequently Asked Questions

What is your normal service area?

Our service is primarily in the greater Eugene and Springfield area.

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What types of services does Johnny Locksmith, LLC provide, and what do they cost?

This information is found on our “Services and Rates” page.

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What type of payment do you accept?

All major credit cards, debit cards, checks or cash.

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What information do I need to supply to Johnny Locksmith, LLC when I call for Commercial or Residential Lockout services?

Your name, home address, and home phone number
The number you are calling from and number you can be reached at
The address of the lockout
The name and relation of property owner
How you expect to pay for services; credit or debit card, cash or check
Explanation of why services are needed; i.e. keys locked in home, etc.
Manufacturer of the lock(s)

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Do I have to pay even if I have roadside assistance insurance?

Yes. You will get a receipt for the work done. It is your responsibility to make a claim and get amounts due to you.

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What information do I need to supply to Johnny Locksmith, LLC when I call for Auto Lockout services?

Your name, home address, and home phone number
The number you are calling from and number you can be reached at
Please give a description of the customer, at the sight of the lockout
The location of the lockout, giving landmarks and nearby street names if you don’t have a specific address
The year, make and model of vehicle
The color of vehicle
License plate number on vehicle
The name and relation of registered vehicle owner
How you expect to pay for services; credit or debit card, cash or check.
Explanation of why services are needed; i.e. purse locked in front seat of vehicle, etc.

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Do I have to be the owner to have the door unlocked?

No you don’t. We will however try to verify, through different means, that you are in fact authorized to enter. At the very least you will be asked to provide drivers license information for our records.

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Will I be charged even if Johnny Locksmith, LLC cannot successfully gain entry into the locked area?

No, you don’t owe a thing until we have gained entry…but, we will accept gratuities.

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Are after hours service calls more expensive?

Yes they are. So ask yourself: Can I wait until normal working hours (8 to 5) to gain entry? If so, wait, it will be cheaper on you.

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What is a lockout?

A lockout is a situation where one needs to gain entry into a locked area, but does not have a key. A locksmith will use specialized tools, training and resources to try to gain entry. These tools are usually effective but not always. While rare, sometimes it is necessary and more cost effective to defeat the lock by going through it, which will usually entail destructive means such as drilling into the lock, and then repairing or replacing it. With the owners’ permission, locksmiths are well equipped to handle these situations also.

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I am locked out, do I need a Locksmith?

Maybe, have you thought about all the possibilities to gain entry?
Who else has a key, and are they available?
Have you checked all the doors and windows (don’t forget vent windows)?
Can you wait until another key is located?
Can you leave and then return some other time with a key?

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